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GAP Analysis
I am doing an ICT Review and Gap Analysis for a client. I opted to use ITIL as a guideline. I am battling to understand the use of the ITIL Framework to determine exactly the following: 1) Customer-Facing Services 2) Supporting Technology 3) Performance of Processes" -
Availability / Capacity / Incident / Problem ManagI received folement - relation
Regarding Availability management process of ITIL. I would like to know what exactly we need to do in Availability management process ? How is it different from capacity , Incident and problem management . Just help me to understand in simple terms what we should do in availability management? -
Internal Auditor
Is It Possible to Audit the Internal Auditor. -
Change classification
criteria matrix for change assessment to classify the normal changes into 3 categories (minor, significant and major) -
Change Management
I am a new member of Change Management team. I don’t know much about this field. Can you please tell me more about the change management. What are the scope in future. What skills I require to be in this team. -
Implementation steps
I'm implementing a Certification Project based on ISO 20000, Kindly help on how I can use these documents for the effective implementation and which document particularly I can start with among the documents u shared -
Statement of applicability
Since this is the first time I’m going through the ISO 20000 in a formal manner. I have few questions. Does ITIL also has a statement of applicability like the ISO 27001 ? -
ISO 20000 / ISO 27001 cost of implementation
I need review information about ISO 20000-1 and ISO 27000, for implementing in my company. I need to review cost for do this. -
Incident vs. Event management
And Difference between Event and Incident management. -
Incident Manager characteristics
What are the Qualities of Incident Manager?