criteria matrix for change assessment to classify the normal changes into 3 categories (minor, significant and major)
I am a new member of Change Management team. I don’t know much about this field. Can you please tell me more about the change management. What are the scope in future. What skills I require to be in this team.
I'm implementing a Certification Project based on ISO 20000, Kindly help on how I can use these documents for the effective implementation and which document particularly I can start with among the documents u shared
Statement of applicability
Since this is the first time I’m going through the ISO 20000 in a formal manner. I have few questions. Does ITIL also has a statement of applicability like the ISO 27001 ?
ISO 20000 / ISO 27001 cost of implementation
I need review information about ISO 20000-1 and ISO 27000, for implementing in my company. I need to review cost for do this.
Incident vs. Event management
And Difference between Event and Incident management.
Incident Manager characteristics
What are the Qualities of Incident Manager?
Major incidents vs. high priority users
How you will handle major incident and P1 User parallel?
IT Operations Management
what is the sub functions of it management function