Cual es el valor que genera ITIL en las empresas.
Cuales son los entregables de ITIL
I would like to have an idea about the transformation of digital service desk - I'm about to prepare a presentation about this subject, about Digital transformation Service desk, how can I do it? I work in XY company, ISO 9001 V 2015 and I'm a Service desk manager.
What is the difference between OLA and technical service catalog? can we just implement one of them?
Please be so kind and explain possible benefits from ISO 20000 implementation in building companies?
Who is responsible to prepare and provide inputs to PIR ?
Is this Change initiator or Change Implementer or Change Manager?