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ITIL & ISO 20000 - Expert Advice Community



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  • Processes and assurance in ISO 20000 and ITIL

    I wish to know how the processes and assurance in iso20000 and ITIL fit together to deliver quality service in the digital economy

  • SLA in ISO

    What is SLA in Iso??

  • ITIL drawbacks and how to manage them

    Hello i just want to know the drawback of ITIL and how to manage it .

  • Preventive measures and Incident report

    Need to understand the following - Incident Report, Machines for preventive measure, Preventive maintenance record

  • Configuration management process

    hi, in our project we do not have CMDB thus we do not have configuration management process. my understanding that this process can be excluded during the ISO 20000 implementation / audit. and this can be mentioned the scope statement / SOW. no need to do any training / awareness for the team with regards the configuration management process. so will not be able to fulfill the requirements of ISO20000 with regards this process but this will not affect our certification. am I right?

  • ISO 20000 vs ITIL

    We are ISO20000 certified for the last 3 years and suddenly our management thought of building the ITSM based on ITIL. I would like to know if this has an impact on the ISO20000 certification.

  • Clause 7.1

    I am looking for the evidence required for clause 7.1 resources in ISO20000

  • ITIL and COBIT framework vs standard

    ITIL is clearly explained that is a practice, so does it mean it a framework?

    And what is cobit framework or standards, please explain.

  • ITIL vs ISO 20000

    I am new to ITSM and service desk. What is the difference between ITIL and ISO 20000. IF you are an ITIL expert, does it mean you qualify for ISO 20000 Certification?

  • Standard changes under ITIL

    Re. Standard Changes or pre-authorized - What does ITIL recommend as the standard for how many attempts a change must be implemented successfully before it can be considered being a STANDARD change, please?

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