Guest
Guest
Create New Topic As guest or Sign in
Assign topic to the user
-
ISO 9001:2008 and ISO/IEC 20000
I work for a company dedicated to financial matters, and the IT department is the backbone for all transactions. The IT department is particularly interested in obtaining an ISO certification; however, not the rest of departments of the institution. We want know 1) if the ISO / IEC 20000 is the right certification for IT division or should we aim for the ISO 90001:2008; 2) if within the ISO /IEC 20000 we must certify in its entirety from part 1 to part 11. 3) Is the 20000 toolkit offered by your company includes all 20000 parts? and last does your company offers audit certification on ISO /IEC 20000? I contacted Bureau de Veritas but they do not offer this ISO 20000 certification or training. -
Customer satisfaction, employee satisfaction and ROI
How we can measurement customer satisfaction , employee satisfaction, and ROI for implementation of first phase ITIL framework (service desk) in BMI without any software ? -
Proactive vs. reactive Problem Management process
What is TAT, and please tell me difference between proactive and reactive problem management -
GLPI tool
Thank you for your advisory on free tools for ITSM topic. I see various free tools for ITSM on your article, but i didn't see GLPI, what about your view on GLPI? -
ISO 20000 / ISO 27001 in pharmaceutical industry
I am the IT person for a biotech company. I am attempting to implement ISO 20000-1 and 27000. QA is in charge of medical devices and pharmaceuticals. They only adhere to crc 1345. They are trying to take over the SMS and ISMS system and its implementation. They have no idea about IT. What are your suggestions? I think the IT Department and IT director should manage and implement this system not QA. -
ISO 27013
Hi, is there any available toolkit like your product for implementing integrated management system ISO 20000 and 27001 based on ISO27013 ? -
Power management
Need clarification on Facility Management, will that include power back up? -
L1 and L2 support in financial industry
Do you know in financial industry like banking what the L1 and l2 support does? -
ITIL certification
Regarding ITIL v3 , is there any authorized body or agency to certify ITIL v3 implementation in a IT company apart from ISO 20000. This query regarding I myself is going to implement ITIL v3. Who is the authorized body or agency to authorize the ITIL v3 implementation.