I have an ITIL question regarding low priority incidents that cannot or won't be fixed. How will they be closed? Do you normally use a specific resolution code for that? Like "No action taken"?
ISO 17024 online ISO 20000 Lead Auditor training
What accredited (according to ISO17024 "General requirements for bodies operating certification of persons") online teaching program in ISO 20000 Lead Auditor would you recommend?
Incident and Service request priority
Can you give me both incident and request examples in which urgency level is low despite impact level is high? I am confused because in my mind, if the impact level of an incident or request is high, the urgency level should be high as well. I know that it does not have to be, but I cannot find any good examples to clarify my thoughts.
If a change is cancelled without starting the activity, however by the time the change is cancelled the change window starts, will that be considered a failed change or an unsuccessful change?