Expert Advice Community

Guest

Apply ITIL framework for an university.

  Quote
Guest
soluvstorm Created:   Nov 10, 2017 Last commented:   Nov 14, 2017

Apply ITIL framework for an university.

how we can manage an university with over 30,000 enrolled students?It has four campuses in several locations in New Zealand, i mean like is ITIL a suitable framework for use in a large central IT service? can we use ITIL methodology to manage big incidents and cope with changes based on Change Management and control financial management? could you tell me what benefits when we apply this ITIL methodology and what expects to gain from that? for example like can we apply risk and change and know
0 0

Assign topic to the user

Assign

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Nov 14, 2017
Usually, things are other way around. Namely, when people discuss ITIL implementation, concern comes from smaller companies, they ask themselves whether ITIL is suitable for them. Not the big, large organizations.
So, yes ITIL is applicable in your situation.
From your description, I assume operational part (i.e. Service Operation stage of the service lifecycle) is of primary interest. This articles goes bit deeper into this topic
ITIL Service Operations – From development to maintenance without headaches https://advisera.com/20000academy/blog/2015/10/27/itil-service-operations-from-development-to-maintenance-without-headaches/
Which roles do you need for ITIL Service Operation? https://advisera.com/20000academy/blog/2015/06/16/which-roles-do-you-need-for-itil-service-operation/
Service Operation in ITIL https://advisera.com/20000academy/blog/2013/05/27/service-operation-itil/

Second part of your question - change management, related risks, costs...etc is in scope of ITIL and related processes. Here are few articles that can help:
5 benefits of ITIL Change Managemen t implementation https://advisera.com/20000academy/blog/2016/06/21/5-benefits-of-itil-change-management-implementation/
How to make your investment in ISO 20000/ITIL profitable https://advisera.com/20000academy/blog/2017/05/18/how-to-make-your-investment-in-iso-20000-itil-profitable/
How to measure Change Management efficiency according to ITIL https://advisera.com/20000academy/blog/2016/10/11/how-to-measure-change-management-efficiency-according-to-itil/
How ITIL can help reduce the gap between customers and the IT department https://advisera.com/20000academy/blog/2016/06/28/how-itil-can-help-reduce-the-gap-between-customers-and-the-it-department/
Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Nov 10, 2017

Nov 14, 2017

Suggested Topics