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ISO 20000-1 Tailor | Waiver

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DH Created:   Sep 09, 2020 Last commented:   Sep 10, 2020

ISO 20000-1 Tailor | Waiver

Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development. 

I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?

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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Sep 10, 2020

Scope requirements are defined in section 4.3. of the ISO 20000-1:2018.

While defining scope according to ISO 15288:2015, I would assume that you focus on a product/element of the system. SMS, based on  ISO 20000-1:2018, is focused on a management (system) of IT services. Based on that, I assume that SMS (Service Management System) requires a broader definition of scope.

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Sep 09, 2020

Sep 10, 2020

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