Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development.
I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?
Assign topic to the user
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Scope requirements are defined in section 4.3. of the ISO 20000-1:2018.
While defining scope according to ISO 15288:2015, I would assume that you focus on a product/element of the system. SMS, based on ISO 20000-1:2018, is focused on a management (system) of IT services. Based on that, I assume that SMS (Service Management System) requires a broader definition of scope.
Comment as guest or Sign in
Sep 10, 2020