ISO 9001 scope of the quality management system in a cemetery

Start by thinking about who the cemetery’s customers are. What kind of services does the cemetery offer to its customers? From all the services provided, will all of them be part of the quality management system (QMS)?

For example, without the proper vocabulary of the area, I can imagine something like: we provide services of burials, cremations, exhumations, and transfers.

The scope defines and communicates the borders of the QMS. Consider the purpose of the scope, it should clearly describe the type of Products and Services covered by the system and provide sufficient information, preventing the transmission of erroneous or misleading information about what the organization covers in the QMS and what it is able to provide to its customers.

The following material will provide you more information:

• How to define the scope of the QMS according to ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/
• You can see this free webinar on-demand - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope -
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/