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ISO 9001 - Expert Advice Community



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  • Sales and Marrketing

    Which cluases are related to the Sales and Marketing process
  • External audits

    Do we need to have a surveillance audit every year, or can we have just the re-certification audit at the end of the 3-year period? Is it possible to have only one audit for the 3 years – as a whole, rather than having it every year?
  • KPI for ISO9001

    Can you let me know How can we use KPI effectively during implementing ISO9001 in our Company?

  • ISO 9001 & Hazard Analysis

    Can you let me know where exactly in the ISO 9001 2015 update there is a specific reference to the need for Hazard Analysis, please?
  • Nonconformity question

    During an internal process audit, I found a UV-VIS  spectrometer was found to be past due for calibration in the production area,. When questioned, the department manager said that the equipment was out of order; but there is no warning sign indicating that. As such, I was wondering if this could be recorded as a nonconformity (M/m) or an observation.
  • SOP in ISO 9001

    Imagine a financial department manager decides to write an SOP...Should this SOP get a QA code? Or a leave sheet belongs to QMS and should get QA code?
  • ISO 9001:2015 and Six Sigma

    How to apply ISO 9001:2015 and Six Sigma for a quality management system in the construction or manufacturing industry?
  • Ensuring Quality Objectives

    What suggestions can you make to ensure quality objectives can be met in the report?
  • Lista de proveedores aprobados

    Tengo una pregunta sobre los Proveedores. De acuerdo con ISO9001 se debe tener una lista de proveedores aprobados, en esta lista solo deben de estar los proveedores de materias primas, es decir, solo aquellos proveedores que surtan de productos o servicios relacionados con la manufactura directa de mi Producto Final. Por ejemplo, me dedico a manufacturar productos metálicos, en mi lista no debe aparecer mi proveedor de papelería o agua potable, pero si deben aparecer mis proveedores de metales, tornillería, remaches, cables, tratamientos térmicos, Laboratorios de pruebas, etc. que son parte del ensamble y manufactura de mi producto. Me pueden confirmar si mi interpretación del requerimiento es correcta, por favor.
  • Amend Record Keeping from home

    In need to find out how to amend my record keeping during lockdown and i am working from home.
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