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ISO 9001 - Expert Advice Community

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  • Procurement and ISO 9001

    How do procurment and ISO 9001 work?

  • Is it mandatory to use a consultant for QMS and should we request a certificate from the auditor?

    Is there any specific clause that makes it mandatory to use a consultant for QMS?  And also acquiring an Auditors certificate from a consultant? Even when we're not new in QMS certification?

  • ISO 9001 in Maintenance Companies

    Hello, the company is virtual, it maintains refrigeration systems or installs refrigerators. They want to implement 9001, my question is, how can I certify 9001 if they only do maintenance or do the refrigeration cellar?

  • Create a Performance Mindset

    What best leadership efforts and approach to strategy can you recommend for a business to create a performance mindset?

  • Design exclusion

    We are a subcontractor and we are doing a part of design and construction. However, we are not authorised to approve or validate our drawings of what we produce. So we are depending consultant for the validation part. We always exclude the design part since we are not authorized. what to do? Please advise!

  • Process map according to ISO standard

    I am responsible for process management in the company. Since I will be modeling many processes in the near future, I would also like to create a process map. I would like to create this based on the ISO standard. Can you send me information material on this topic on how I can best set up a process map or general process modeling in an ISO-compliant manner?

  • IMS Standards

    If I use the term "Management Representative" in my Quality Management System (QMS) documentation, is it still considered valid?

  • ISO 9001 - Quality Objectives and Processes

    So far, I have one question on quality objectives.  We’ve identified 14 processes in our process map – am I required to have quality objectives for each process?  6.2.1 says that we “shall establish quality objectives at relevant functions, levels, and processes” – it does not say all processes.  Can I interpret that as our organization can choose which of the 14 processes we want to establish quality objectives for?

  • Integrated checklist for ISO 9001:2015 and ISO 14001:2015

    Can you help me come up with the checklist for an internal audit for the quality department in a manufacturing company? I am a management trainee and was recently trained to be an internal auditor for those two standards.
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