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I am new to ITSM and service desk. What is the difference between ITIL and ISO 20000. IF you are an ITIL expert, does it mean you qualify for ISO 20000 Certification?
Re. Standard Changes or pre-authorized - What does ITIL recommend as the standard for how many attempts a change must be implemented successfully before it can be considered being a STANDARD change, please?
Hi. I am looking for opportunities and challenges of the application of standards and framework and the role of the organization to the value creation.
I want to know what does ITIL explicitly say about the no. of priority levels recommended for incident priority?
We have 2 certifications: ISO 9001:2015 and ISO 20000. One of my auditors said we may use ISO 9001:2015 that covers all processes in ITIL also, can you help us with that? I mean, is it similar, what should we do?
I'm currently working on the upgrade of ISO20000-2011 to -2018 within our organization. I'm not sure about the topics to be covered in the mandatory Service Management Plan.
I appreciate any explanation.
Should a customer have a say in determining the priority, or is it the help desk who must determine the priority?
What are the BRM Roles and Responsibilities per ITIL?
Why would a company ask for ISO 20000 accreditation over 9001 in the IT area?