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How do I convince the IT Team that this is a good thing and stop them doing whatever they want without any controls?
How can I generate more interactions between the management that manages everything and the front line of the people who do the hard and difficult work?
Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development.
I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?
What are the steps for implementing ITIL?
How to start, What would be the implementation plan, how to manage this project? Where to start, I am a new in this area and want to start my own ITIL consultancy firm
How to start the implementation of Itil in a SME?
I wish to know how the processes and assurance in iso20000 and ITIL fit together to deliver quality service in the digital economy
What is SLA in Iso??
Hello i just want to know the drawback of ITIL and how to manage it .
Need to understand the following - Incident Report, Machines for preventive measure, Preventive maintenance record