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  • Two incidents

    I would like to understand if there are two different IT issues from two different IT applications with a time gap on the same day and impacted a same business process, which application should be the primary CI and how many major incident ticket must be raised?
  • Service Owner

    The Service Owner which is stated in the Service Catalogue is the IT area that provides support for the mentioned service?
  • Reporting in the toolkit

    Is there a procedure in the toolkit that describes reporting requests and deliveries?
  • Service catalogue

    Should the IT Services Catalog include the backup services?
  • Emergency change

    Do you have any procedures about Emergency Changes? I mean, some document describes about criteria’s how to identify Emergency Changes. And life cycle of such a change.
  • ISO 20000 for internet data center

    Would you all recommend to certify an internet data center for ISO 20000? If so, what are the advantages?
  • ISO 20000-1:2018 certification schedule

    I have a question for you, my project is to get certified in ISO 20000: 2011 started in May of last year, and I have the document review (phase 1 of the certification) on April 22. However, I know that in September 2018 the new version "2018" came out. Will I have a problem if I am looking for the certification in the 2011 version? What do you think?
  • ISO 27001 and ITIL

    I am looking for a data security standard for our company to improve customer satisfaction. please help me to clear differences between ITIL V4 and ISO 27001 Standard.which one is the best for Information Security in my company.
  • Event Management

    I have some doubts with the Event Management process when defining the procedures . _. how could this be done at the time of its implementation.
  • ISO 27001 controls and ISO 20000

    ISO 27001 has 114 controls and in ISO 20000 how do I determine this?
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