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Hello, I'm a professional ITIL instructor and I am delivering an ITIL 4 Foundation course for a client that is pursuing ISO 20000 certification. I want to make sure that I emphasize the processes aligned with ISO 20000 2018.
Hi, I am writing to understanding on how to apply the above process if a Business Unit is introducing a new Service; example Project Management, to its customers (both internal and external).
Considering that we already in what areas of Project Management will be offered; Project Implementation; Project Transition; Project Transformation and Project Management.
While I understand that at some point, some of this new/change of services may involve other ISO processes, like Change and Release, I would like to know is there a step-by-step guide in doing so; until it is added into a Service Catalogue.
how many times does it take to get ISO / IEC 20000 certification?