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ISO 20000 Foundation
Is it worth to get an ISO20000 Foundation certification when I already have achieved ITIL v3 Foundation and also ITIL OSA?
Major Incident disadvantages
Can you give me any disadvantages to major incident management. I have a job interview and they have asked for pros and cons, lots of advantages but not many disadvantages.... The only things I could get were that it is time consuming for the incident manager, high pressure/stress and one last thing that although the pro are that it high lights recurring issues to be dealt with by problem management it may not high light everything.
Change Initiator vs Change Implementer
I need some clarity on the roles & responsibilities of Change Initiator vs Change Implementer. We have a change we would like to apply on our environment, but it seems our understanding of the ITIL Change Management process differ. So I need an ITIL Change Management expert help
Access Management process ownership
"With which ITIL process does Access Management process ownership most closely align?"
Incident Management - setting up resolution time
I want to fix resolution time in my incident process. I´ll use priority before defining time but I find difficulties to determine time for each priority. We work 8h, 5 days a week.
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