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Change Initiator vs Change Implementer
I need some clarity on the roles & responsibilities of Change Initiator vs Change Implementer. We have a change we would like to apply on our environment, but it seems our understanding of the ITIL Change Management process differ. So I need an ITIL Change Management expert help
Access Management process ownership
"With which ITIL process does Access Management process ownership most closely align?"
Incident Management - setting up resolution time
I want to fix resolution time in my incident process. I´ll use priority before defining time but I find difficulties to determine time for each priority. We work 8h, 5 days a week.
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