ITIL & ISO 20000 - Expert Advice Community

Home / ITIL & ISO 20000

Discussions

Top Contributors

Rhand Leal

Carlos Pereira da Cruz

Dejan Kosutic

Most Popular Tags

Product: Conformio Product: ISO 27001 Documentation Toolkit Product: ISO 13485 & MDR Integrated Documentation Toolkit ISO 27001 ISO 9001 Product: ISO 27001 & ISO 22301 Premium Documentation Toolkit Risk Assessment Product: ISO 13485 Documentation Toolkit ISMS register of requirements Internal Audit Product: ISO 27001/Risk Assessment Table Product: ISO 27001 & ISO 27017 & ISO 27018 Cloud Documentation Toolkit Certification ISO 14001

Sort by:

Select

CREATE NEW TOPIC +

Guest

Guest

Create New Topic As guest or Sign in

Business department* About business* Organization size*

Title *

Body *

HTML tags are not allowed

Category *

Select

Tags

Name *

Email *

I accept the Privacy and Terms

Notify me when someone replies

Assign topic to the user

Select user

Change window
How will u define Change window?
Design Coordination Manager
I wanted to confirm if the Design Coordination manager ensures that the design solution is in alignment with corporate and IT Strategy,policies and plans or not?
ITIL and COBIT
Do you know how to apply COBIT and ITIL together?
Backup
I couldn’t find any information/document which describes backup policy/procedures in your toolkit. Could you please explain this mismatch or point the documentation which formalize processes related with backups.
ITSCM Plan
1. Who responsible for activating and deactivating the ITSCM Plan?
Application Management
I wanted to know what exactly does (Application Support 2nd line - Level 1) means and what are the roles and responsibilities
ITIL and/or ISO 20000 implementation
Although ITIL and ISO20000 can be implemented separately, what it is the obligation? I.e. first suggested implementing ITIL processes on all those who help improve service management and then move to ISO20000?
ISO 20000 implementation order
Is there a recommended order to go in phases for implementing the processes?
ITIL and ISO 27001
Kindly , I want to ask if we are a mid-size IT sector in our organization , how estimated average time we should take to implement ISO 20000 , is there a common parts with ISO 27001 if we want to do it too. And can we do both in the same time.
Data Center - ISO 20000 certification
We provide IT services to a group of customers. We have a Data Center. Can just our ITSM Group get Certified, or does the entire organization need to be Certified? Would a Data center have different requirements?