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Local vs. centralized Service Desk
What are the pro's and con's of a local service desk versus centralized service desk? -
PIR
For change process, when I perform PIR for unsuccessful changes, what is the best way to track the recommended actions? -
Change window
How will u define Change window? -
Design Coordination Manager
I wanted to confirm if the Design Coordination manager ensures that the design solution is in alignment with corporate and IT Strategy,policies and plans or not? -
ITIL and COBIT
Do you know how to apply COBIT and ITIL together? -
Backup
I couldn’t find any information/document which describes backup policy/procedures in your toolkit. Could you please explain this mismatch or point the documentation which formalize processes related with backups. -
ITSCM Plan
1. Who responsible for activating and deactivating the ITSCM Plan? -
Application Management
I wanted to know what exactly does (Application Support 2nd line - Level 1) means and what are the roles and responsibilities -
ITIL and/or ISO 20000 implementation
Although ITIL and ISO20000 can be implemented separately, what it is the obligation? I.e. first suggested implementing ITIL processes on all those who help improve service management and then move to ISO20000? -
ISO 20000 implementation order
Is there a recommended order to go in phases for implementing the processes?