ITIL & ISO 20000 - Expert Advice Community



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  • Backup

    I couldn’t find any information/document which describes backup policy/procedures in your toolkit. Could you please explain this mismatch or point the documentation which formalize processes related with backups.
  • ITSCM Plan

    1. Who responsible for activating and deactivating the ITSCM Plan?
  • Application Management

    I wanted to know what exactly does (Application Support 2nd line - Level 1) means and what are the roles and responsibilities
  • ITIL and/or ISO 20000 implementation

    Although ITIL and ISO20000 can be implemented separately, what it is the obligation? I.e. first suggested implementing ITIL processes on all those who help improve service management and then move to ISO20000?
  • ISO 20000 implementation order

    Is there a recommended order to go in phases for implementing the processes?
  • ITIL and ISO 27001

    Kindly , I want to ask if we are a mid-size IT sector in our organization , how estimated average time we should take to implement ISO 20000 , is there a common parts with ISO 27001 if we want to do it too. And can we do both in the same time.
  • Data Center - ISO 20000 certification

    We provide IT services to a group of customers. We have a Data Center. Can just our ITSM Group get Certified, or does the entire organization need to be Certified? Would a Data center have different requirements?
  • Incident and Service Request Management vs, Incident Management Toolkit

    "What different this product with this product Basically i need toolkit for Service Desk, with Service Request and Incident, also any catalog/Category what scope area in Service Request and Incident"
  • Incident and Change Management in two separate SW tools?

    I wanted to get better understanding about incident and change management. How bad is to separate solution and processes? For example Incident and Service Requests register in on solution and for example changes or bugs for product in other software. How bad is it and what are the risks?
  • ITIL and billing SW

    I am searching about implement ITIL on billing service. I am in first step and I don't know what is the relation between ITIL standard and billing software I'm not professional.
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