ITIL and/or ISO 20000 implementation
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Answer:
There is no pre-defined way on how to proceed i.e. no-one oblige you what to implement first.
ISO 20000 tells you "WHAT" you must implement in order to establish Service Management System (SMS) and ITIL tells you "HOW" to do it. So, I would suggest you to start ISO 20000 implementation (assuming that is the goal i.e. to set-up the SMS) and use ITIL to get the details.
See how ITIL and ISO 20000 complement in the articles
"ITIL and ISO 20000: A Comparison" https://advisera.com/20000academy/knowledgebase/itil-iso-20000-comparison/
"ISO 20000 and ITIL – How are they related?" https://advisera.com/20000academy/knowledgebase/iso-20000-and-itil-how-are-they-related/
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Aug 26, 2016