Guest user Created: Aug 26, 2016 Last commented: Aug 26, 2016

ITIL and/or ISO 20000 implementation

ITIL & ISO 20000

Although ITIL and ISO20000 can be implemented separately, what it is the obligation? I.e. first suggested implementing ITIL processes on all those who help improve service management and then move to ISO20000?

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Branimir Valentic Aug 26, 2016

Answer:
There is no pre-defined way on how to proceed i.e. no-one oblige you what to implement first.
ISO 20000 tells you "WHAT" you must implement in order to establish Service Management System (SMS) and ITIL tells you "HOW" to do it. So, I would suggest you to start ISO 20000 implementation (assuming that is the goal i.e. to set-up the SMS) and use ITIL to get the details.
See how ITIL and ISO 20000 complement in the articles
"ITIL and ISO 20000: A Comparison" https://advisera.com/20000academy/knowledgebase/itil-iso-20000-comparison/
"ISO 20000 and ITIL – How are they related?" https://advisera.com/20000academy/knowledgebase/iso-20000-and-itil-how-are-they-related/

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Aug 26, 2016

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