Part of ISO & ITIL compliance & certification requirements include incident & problem tracking & recording.
I know Service Now is ISO certified & Service Aide is ITIL certified.
If working towards both ISO & ITIL, can I use either Service Now or Service Aide for both certifications instead of 2 tools?
Also, do the tools we use to implement our SMS have to be themselves ISO & ITIL certified?
In other words, if we, for instance, implement
- Office 365
- Power BI
are all these ISO & ITIL certified, that we know of &, is it enough to google this for confirmation?