ITIL & ISO 20000 / Preventive measures and Incident report
Need to understand the following - Incident Report, Machines for preventive measure, Preventive maintenance record
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Incident report can be seen from various perspectives - it could mean report after a major incident or it could mean log of the incident resolution. Or maybe as report, e.g. at the end of the months with incident status and activities.
Here are a few links that can help:
How to measure Incident Management efficiency according to ITIL https://advisera.com/20000academy/blog/2015/09/08/how-to-measure-incident-management-efficiency-according-to-itil/
Incident Record – you can’t live without it https://advisera.com/20000academy/blog/2014/07/01/incident-record-cant-live-without/
Major Incident Report https://advisera.com/20000academy/documentation/major-incident-report/
Problem management or Continual Service Improvement would be a good fit for Preventive maintenance activities.
These articles provide you with more details:
ITIL Reactive and Proactive Problem Management: Two sides of the same coin https://advisera.com/20000academy/knowledgebase/itil-reactive-proactive-problem-management-two-sides-coin/
ITIL and ISO 20000 Problem Management – Organizing for problem resolution https://advisera.com/20000academy/blog/2014/07/29/itil-iso-20000-problem-management-organizing-problem-resolution/
ITIL Continual Service Improvement – the never-ending story https://advisera.com/20000academy/blog/2013/04/09/itil-continual-service-improvement-never-ending-story/
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