ITIL & ISO 20000 / Incident Priority Levels & Classes
I want to know what does ITIL explicitly say about the no. of priority levels recommended for incident priority?
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ITIL doesn't explicitly define priority levels. Priority matrix should be applied based on your SLA's, type of services/business, tool you use, etc.
Here is the article where you can find more details: All about Incident Classification https://advisera.com/20000academy/knowledgebase/incident-classification/
as well as this free webinar
ITIL Incident Management Process Demystified https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/
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