Incident Priority Levels & Classes
I want to know what does ITIL explicitly say about the no. of priority levels recommended for incident priority?
Assign topic to the user
ITIL doesn't explicitly define priority levels. Priority matrix should be applied based on your SLA's, type of services/business, tool you use, etc.
Here is the article where you can find more details: All about Incident Classification https://advisera.com/20000academy/knowledgebase/incident-classification/
as well as this free webinar
ITIL Incident Management Process Demystified https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/
Comment as guest or Sign in
Mar 27, 2020