Get FREE 12-month access to the AI-Powered Knowledge Base worth $450
with your ISO 27001 toolkit purchase
Limited-time offer – ends June 27, 2024

Expert Advice Community

Guest

Incident Priority Levels & Classes

  Quote
Guest
Guest user Created:   Mar 26, 2020 Last commented:   Mar 27, 2020

Incident Priority Levels & Classes

I want to know what does ITIL explicitly say about the no. of priority levels recommended for incident priority?

0 0

Assign topic to the user

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Mar 27, 2020

ITIL doesn't explicitly define priority levels. Priority matrix should be applied based on your SLA's, type of services/business, tool you use, etc.

Here is the article where you can find more details: All about Incident Classification https://advisera.com/20000academy/knowledgebase/incident-classification/

as well as this free webinar

ITIL Incident Management Process Demystified https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Mar 26, 2020

Mar 27, 2020

Suggested Topics