SPRING DISCOUNT
Get 30% off on toolkits, course exams, and books.
Limited-time offer – ends May 26, 2022
Use promo code:
SPRING30

Expert Advice Community

Guest

ITIL & ISO 20000 Internal interactions

  Quote
Guest
Guest user Created:   Sep 15, 2020 Last commented:   Sep 15, 2020

ITIL & ISO 20000 Internal interactions

How can I generate more interactions between the management that manages everything and the front line of the people who do the hard and difficult work?

0 0

Assign topic to the user

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Sep 15, 2020

ISO 20000's communication requirements can be used for mentioned purpose.

Here is the article that can help: „IT Service Management communication according to ISO 20000“ https://advisera.com/20000academy/blog/2016/10/18/it-service-management-communication-according-to-iso-20000/

Also, read the article „Communication inside IT Service Management team – setup of joint vocabulary and criteria“ https://advisera.com/20000academy/blog/2013/11/26/communication-inside-service-management-team-setup-joint-vocabulary-criteria/ to see why IT Service Management establishes common language inside the team.

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Sep 15, 2020

Sep 15, 2020

Suggested Topics

Guest user Created:   May 12, 2022 ITIL & ISO 20000
Replies: 1
0 0

ISO 20000 Service Desk

Guest user Created:   Oct 16, 2020 ITIL & ISO 20000
Replies: 1
0 0

ITIL - Change Management