ITIL & ISO 20000 / ITIL & ISO 20000 Internal interactions
How can I generate more interactions between the management that manages everything and the front line of the people who do the hard and difficult work?
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ISO 20000's communication requirements can be used for mentioned purpose.
Here is the article that can help: „IT Service Management communication according to ISO 20000“ https://advisera.com/20000academy/blog/2016/10/18/it-service-management-communication-according-to-iso-20000/
Also, read the article „Communication inside IT Service Management team – setup of joint vocabulary and criteria“ https://advisera.com/20000academy/blog/2013/11/26/communication-inside-service-management-team-setup-joint-vocabulary-criteria/ to see why IT Service Management establishes common language inside the team.
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