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Capacity Management GAP analysis
We are looking to build out a capacity management group and I am looking for a document that will assist with conducting a gap analysis! -
Incident Management implementation duration
How I can calculate the duration of implementing IM in an organization. what factors should I have to consider -
ISO/ITIL for startup
How does it work when the business is a Startup? Can I still get ITIL and ISO accredited? And What will I need Resources wise in order to be Accredited? -
Change Management and Configuration Management
how can i create a plan of how configuration management processes and change management processes are linked with regards to a supermarket moving their systems to a data center? -
Lack of resources for Change implementation
If there are two changes need to implemented but there are lake of resources so what would be the next step. Please suggest -
Change management vs. Release and Deployment management
I want to know the difference between change management vs release management and what is the best flow chart for both and what are the interconnected things among them -
ITIL for Network Management Station
Is ITIL useful for Network Management Station or not? -
Local vs. centralized Service Desk
What are the pro's and con's of a local service desk versus centralized service desk? -
PIR
For change process, when I perform PIR for unsuccessful changes, what is the best way to track the recommended actions?