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Incident Management implementation duration

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Guest user Created:   Jan 17, 2017 Last commented:   Jan 17, 2017

Incident Management implementation duration

How I can calculate the duration of implementing IM in an organization. what factors should I have to consider
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Jan 17, 2017

Answer:
Incident management (as any other ITIL process) implementation duration depends on many parameters which are case i.e. company specific:
- existing process - use this free ITIL Gap Analysis tool to check how your process complies with ITIL recommendations https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/
- know-how - knowledge level of our staff influences pace of the implementation
- tool - if you use a tool you will speed-up the implementation
- organizational set-up - depending on complexity of your company, length of the implementation can vary (usually, bigger organizations need more time).
- people - this includes people that you have (number of supporting employees/customers, as well as people you can involve in incident management process).

This articles can help you with more details:
How much does the ITIL/ISO 20000 implementation cost? https://advisera.com/20000academy/blog/2016/12/13/how-much-does-the-itiliso-20000-implementation-cost/
Is it possible to calculate ROI for ITIL? https://advisera.com/20000academy/blog/2016/09/13/is-it-possible-to-calculate-roi-for-itil/
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Jan 17, 2017

Jan 17, 2017

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