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ITIL to improve IT Service Management in Organizations

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Guest user Created:   Jun 29, 2022 Last commented:   Jun 30, 2022

ITIL to improve IT Service Management in Organizations

Why do organizations resist leveraging ITIL to improve IT Service Management?
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ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Jun 30, 2022

During my (ITIL) trainings, I noticed that participants lack the knowledge about ITIL, its purpose and applicability. That's one of the reasons. Additionally, they think „it's complex and complicated“. They also don't know where to start. Training fixes some of the issues. Additionally people think they need a lot of human resources and they don't see benefits. There are some additional challenges that companies face. See the article „5 excuses why IT organizations avoid ITIL implementation here: https://advisera.com/20000academy/blog/2015/08/25/5-excuses-why-it-organizations-avoid-itil-implementation/.

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