Basic practices to implement in a service desk

Since the primary set of activities of the Service Desk consists of resolving incidents and fulfilling service requests, Incident Management and Service Request Management are some of the primary practices relevant to the Service Desk.

Also, Service Desk practice is important.

I would point out Configuration, Asset, and Knowledge Management from the other practices.

More details about the Service Desk can be found in the articles

“ Desk: Single point of contact“ https://advisera.com/20000academy/knowledgebase/service-desk-single-point-contact/

„Service Desk staff – a window to the IT organization“ https://advisera.com/20000academy/blog/2014/02/18/service-desk-staff-window-organization/

„ITIL Service Desk types“ https://advisera.com/20000academy/blog/2014/05/06/itil-service-desk-types/