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I would like to have an idea about the transformation of digital service desk - I'm about to prepare a presentation about this subject, about Digital transformation Service desk, how can I do it? I work in XY company, ISO 9001 V 2015 and I'm a Service desk manager.
What is the difference between OLA and technical service catalog? can we just implement one of them?
Please be so kind and explain possible benefits from ISO 20000 implementation in building companies?
Who is responsible to prepare and provide inputs to PIR ?
Is this Change initiator or Change Implementer or Change Manager?
What will it cost, how many people will be needed for the implementation, and how long does it take from project kickoff to successfully passing the audit.
How do I convince the IT Team that this is a good thing and stop them doing whatever they want without any controls?
How can I generate more interactions between the management that manages everything and the front line of the people who do the hard and difficult work?
Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development.
I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?