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ITIL & ISO 20000 - Expert Advice Community

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  • OLA vs Technical Service Catalog

    What is the difference between OLA and technical service catalog? can we just implement one of them? 

  • ISO 20000 benefits in building companies

    Please be so kind and explain possible benefits from ISO 20000 implementation in building companies?

  • ITIL - Change Management

    Who is responsible to prepare and provide inputs to PIR ?
    Is this Change initiator or Change Implementer or Change Manager?

  • ISO 20000 implementation process

    What will it cost, how many people will be needed for the implementation, and how long does it take from project kickoff to successfully passing the audit.

  • ISO 20000 implementation benefits

    How do I convince the IT Team that this is a good thing and stop them doing whatever they want without any controls?

  • ITIL & ISO 20000 Internal interactions

    How can I generate more interactions between the management that manages everything and the front line of the people who do the hard and difficult work?

  • ISO 20000-1 Tailor | Waiver

    Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development. 

    I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?

  • ITIL & ISO 20000 Implementation Steps

    What are the steps for implementing ITIL?

  • ITIL & ISO 20000 Implementation

    How to start, What would be the implementation plan, how to manage this project? Where to start, I am a new in this area and want to start my own ITIL consultancy firm

  • Implementing ITIL in SME

    How to start the implementation of Itil in a SME?

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