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What is the best way to implement ITIL in an organisation on a low maturity scale?
How would I implement ITIL into an environment that doesn't react to change well?
We have been informed by auditing company, that they will be removing "Observation" as an audit finding, as this is requirement from certification bodies and that the auditors will report as results of the audit only Non-conformities (minor & major) and Opportunities for Improvement. Is there a change in the audit reporting mandated for these ISO standards globally? For example for ISO 27001 "Observations" will be still used by the auditors. Or is this rather a decision of the auditing company and they have a right to remove "Observations"?
How to implement ITSM and agile methods together?
How do you sell the adoption of ITIL to businesses and IT executives?
Whom should I assign as a change manager in a small IT company? Could this function be within some existing employee/function according to ITIL?
How do we design ITMS Process for a product company whose application/software is non business critical
Cual es el valor que genera ITIL en las empresas.
Cuales son los entregables de ITIL