ITIL & ISO 20000 / Adoption of ITIL
How do you sell the adoption of ITIL to businesses and IT executives?
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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Selling the idea of implementing ITIL should emphasize the high-level as well as „low-level“ benefits.
Here are a few articles that could give you an idea of how to explain potential benefits (please note, some are ISO 20000 related, but the content fits perfectly with ITIL implementation):
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