Adoption of ITIL

Selling the idea of implementing ITIL should emphasize the high-level as well as „low-level“ benefits.

Here are a few articles that could give you an idea of how to explain potential benefits (please note, some are ISO 20000 related, but the content fits perfectly with ITIL implementation):

• How to translate ITIL/ISO 20000 language into business language understandable by your management https://advisera.com/20000academy/blog/2016/03/01/how-to-translate-itiliso-20000-language-into-business-language-understandable-by-your-management/
• How to make your investment in ISO 20000/ITIL profitable https://advisera.com/20000academy/blog/2017/05/18/how-to-make-your-investment-in-iso-20000-itil-profitable/
• 4 Crucial Techniques for Convincing your top Management to Implement ISO 20000 https://advisera.com/20000academy/blog/2017/10/31/4-crucial-techniques-for-convincing-your-top-management-to-implement-iso-20000/
• ITIL Incident Management benefits – Simple explanation for your top management https://advisera.com/20000academy/blog/2015/11/24/itil-incident-management-benefits-simple-explanation-for-your-top-management/
• 5 benefits of ITIL Change Management implementation https://advisera.com/20000academy/blog/2016/06/21/5-benefits-of-itil-change-management-implementation/