Guest
I want to know what does ITIL explicitly say about the no. of priority levels recommended for incident priority?
Hi,
I'm currently working on the upgrade of ISO20000-2011 to -2018 within our organization. I'm not sure about the topics to be covered in the mandatory Service Management Plan.
I appreciate any explanation.
Should a customer have a say in determining the priority, or is it the help desk who must determine the priority?
What are the BRM Roles and Responsibilities per ITIL?
Why would a company ask for ISO 20000 accreditation over 9001 in the IT area?
What is the copyright notice that is prohibited from being deleted?
What is a backout procedure?