Guest user Created: Jan 28, 2020 Last commented: Jan 30, 2020

ITIL/ISO 20000 Documenting IT devices

ITIL & ISO 20000

Beyond business and IT Services, such as applications, like Office 365, custom implementation, do we need to document items such as:

Apple devices
Hardware
Firewall
Link Balancer
Management
Printer
Renewal
Router
SAN
Server
Switch
Wireless
Workstation
Inventory
Certificates
Phone Systems
Vendors
Vessels
Contacts
Data Links
Domains
File Shares
Locations
Licensing
LAN

or not, please? I further understand Appendix 1 Service Design Package to equate to functional specifications & Capacity management processes to equate to business requirements. Can you please confirm this?

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Branimir Valentic Jan 30, 2020

#1 If this list includes items you need to manage in order to deliver a service(s) - then you need to document them.

#2 Partially SDP can be seen as a functional specification (with extended content). But, that also depends on what kind of services you are delivering, how deteiled your functional specification is, etc.

Here is the article with more details: ITIL Service Design Package – everything under one roof https://advisera.com/20000academy/blog/2014/10/07/itil-service-design-package-everything-under-one-roof/

Capacity Management - well, part of the Capacity Plan relates to business requirements. But you have to, also, plan how to answer (with technology) those requirements. And you have to define how to monitor usage of these resources, react when you need, etc.

This article can help you further: ITIL Capacity Plan – A document you need, but probably don’t have https://advisera.com/20000academy/knowledgebase/itil-capacity-plan-a-document-you-need-but-probably-dont-have/

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Jan 28, 2020

Jan 30, 2020

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