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ITIL/ISO 20000 Documenting IT devices

Guest user Created:   Jan 28, 2020 Last commented:   Jan 30, 2020

ITIL/ISO 20000 Documenting IT devices

Beyond business and IT Services, such as applications, like Office 365, custom implementation, do we need to document items such as:
  • Apple devices
  • Hardware
  • Firewall
  • Link Balancer
  • Management
  • Printer
  • Renewal
  • Router
  • SAN
  • Server
  • Switch
  • Wireless
  • Workstation
  • Inventory
  • Certificates
  • Phone Systems
  • Vendors
  • Vessels
  • Contacts
  • Data Links
  • Domains
  • File Shares
  • Locations
  • Licensing
  • LAN
or not, please?   I further understand Appendix 1 Service Design Package to equate to functional specifications & Capacity management processes to equate to business requirements. Can you please confirm this?
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Step-by-step implementation for smaller companies.


Step-by-step implementation for smaller companies.

Branimir Valentic Jan 30, 2020

#1 If this list includes items you need to manage in order to deliver a service(s) - then you need to document them.


#2 Partially SDP can be seen as a functional specification (with extended content). But, that also depends on what kind of services you are delivering, how deteiled your functional specification is, etc. 

Here is the article with more details: ITIL Service Design Package – everything under one roof

Capacity Management - well, part of the Capacity Plan relates to business requirements. But you have to, also, plan how to answer (with technology) those requirements. And you have to define how to monitor usage of these resources, react when you need, etc. 

This article can help you further: ITIL Capacity Plan – A document you need, but probably don’t have

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Jan 28, 2020

Jan 30, 2020

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