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BRM roles

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Guest user Created:   Feb 19, 2020 Last commented:   Feb 20, 2020

BRM roles

What are the BRM Roles and Responsibilities per ITIL?

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ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Feb 20, 2020

Business Relationship Manager has following respoinsibilities:

  • It coordinates activities with other Service Management roles and processes
  • Identifies customer needs and ensures that company is able to meet those needs
  • Ensures high level of customer satisfaction
  • Establishes and maintains communication and constructive relationships with customers
  • Understands customers and their business needs, recognizes new opportunities 
  • Serves as a mediator for conflicts
  • takes care about Customer satisfaction survey and Customer complaints

 

Following article can help you further: "ITIL Business Relationship Management – Know your customer" https://advisera.com/20000academy/blog/2014/05/14/itil-business-relationship-management-know-customer/

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