What are the BRM Roles and Responsibilities per ITIL?
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ITIL® DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ITIL® DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ITIL® DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
Feb 20, 2020
Business Relationship Manager has following respoinsibilities:
- It coordinates activities with other Service Management roles and processes
- Identifies customer needs and ensures that company is able to meet those needs
- Ensures high level of customer satisfaction
- Establishes and maintains communication and constructive relationships with customers
- Understands customers and their business needs, recognizes new opportunities
- Serves as a mediator for conflicts
- takes care about Customer satisfaction survey and Customer complaints
Following article can help you further: "ITIL Business Relationship Management – Know your customer" https://advisera.com/20000academy/blog/2014/05/14/itil-business-relationship-management-know-customer/
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Feb 19, 2020
Feb 20, 2020
Feb 20, 2020