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Combine roles inside an (ITSM) organization

ITIL & ISO 20000

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Guest user Created: Oct 24, 2022 Last commented: Oct 25, 2022

Combine roles inside an (ITSM) organization

ITIL & ISO 20000

Whom should I assign as a change manager in a small IT company? Could this function be within some existing employee/function according to ITIL?

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Branimir Valentic Oct 25, 2022

Yes, you can combine roles inside your (ITSM) organization. This is not unusual, particularly for smaller organization.

Here are more details:

What ITIL roles can be combined in one person? https://advisera.com/20000academy/knowledgebase/itil-roles-can-combined-one-person/
Defining roles and responsibilities for ISO 20000-based IT Service Management https://advisera.com/20000academy/blog/2017/10/18/defining-roles-and-responsibilities-for-iso-20000-based-it-service-management/

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Oct 24, 2022

Oct 25, 2022

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