ISO 20000 vs ISO 9001

A Service Management System (SMS) based on ISO/IEC 20000-1uses more detailed and industry-specific requirement. Yes, we can argue that same requirements are also included in the ISO 9001:2015 QMS - although with a more generic approach i.e. on higher level. So, if you want to manage your services, SMS is right „tool“ for you.

See comparison of both standard sin this free whitepaper (please note, it's written for 2011 revision of the ISO 20000-1 standard – but it will give you good idea): ISO/IEC 20000-1:2011 vs. ISO 9001:2015 matrixhttps://info.advisera.com/20000academy/free-download/iso-iec-20000-1-2011-vs-iso-9001-2015-matrix