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ISO 20000 and ISO 9001

ITIL & ISO 20000
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Guest user Created:   Dec 14, 2018 Last commented:   Dec 14, 2018

ISO 20000 and ISO 9001

ITIL & ISO 20000
I want to inquire - what is the basic idea against this certification? We have to do QMS as well. What do you suggest - do we need QMS 1st?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.
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Branimir Valentic Dec 14, 2018

Answer:
I assume - you will implement ISO 9001 and then ISO 20000. Yes, implemented QMS can help you. There are some common elements and there are some that are extended in ISO 20000 (after you implement ISO 9001).

This material can help you further:
"ISO/IEC 20000-1:2011 vs. ISO 9001:2015 matrix" https://info.advisera.com/20000academy/free-download/iso-iec-20000-1-2011-vs-iso-9001-2015-matrix

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Dec 14, 2018

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