Guest user Created: Jan 22, 2020 Last commented: Jan 23, 2020

Backout procedure

ITIL & ISO 20000

What is a backout procedure?

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Branimir Valentic Jan 23, 2020

Backout procedure is your plan in case change is not implemented sucessfully. It will help you return to initial state (before change is implemented) or some other remediation actions (e.g. in cae you can't go back to initial state - like, revisiting the change and actions performed to find an error, etc.).

Here are some more details:

Service Transition in ITIL https://advisera.com/20000academy/blog/2013/06/11/service-transition-itil/

What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process? https://advisera.com/20000academy/blog/2017/06/13/what-is-the-remediation-procedure-and-back-out-in-the-itiliso-20000-change-management-process/

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Jan 22, 2020

Jan 23, 2020

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