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Reporting in the toolkit

ITIL & ISO 20000
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Guest user Created:   May 08, 2019 Last commented:   May 08, 2019

Reporting in the toolkit

ITIL & ISO 20000
Is there a procedure in the toolkit that describes reporting requests and deliveries?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.
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Branimir Valentic May 08, 2019

Answer:
Reporting is related to all processes in the toolkit. Therefore, in scope of every process document there is a section "Measurement and metrics" where reporting is defined and metrics that will be reported.
This article can help you also: "Service Reporting: get the picture, big and small" https://advisera.com/20000academy/blog/2013/09/16/service-reporting-get-picture-big-small/

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May 08, 2019

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