Expert Advice Community

Home / ITIL & ISO 20000 / Issue reporting to third party

Guest

Issue reporting to third party

ITIL & ISO 20000
  Quote
Guest
Guest user Created:   May 09, 2017 Last commented:   May 09, 2017

Issue reporting to third party

ITIL & ISO 20000
I would like to know who is responsible for issues reporting if the organization uses an external application for example UPS shipping app and UPS provides own support? End user or organization support desk/IT guy?
0 0

Assign topic to the user

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.
Expert
Branimir Valentic May 09, 2017

Answer:
That depends what kind agreement you have with third party (if you have one). If it's an IT issue I would rather let support guys report issues. If you have an ITSM tool - even more important to have it in scope of the support desk.

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

May 08, 2017

May 08, 2017

Suggested Topics
Guest user Created:   May 08, 2019 ITIL & ISO 20000
Replies: 1
0 0

Reporting in the toolkit
Guest user Created:   May 15, 2019 ITIL & ISO 20000
Replies: 1
0 0

Two incidents

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won't be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.