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Issue reporting to third party
I would like to know who is responsible for issues reporting if the organization uses an external application for example UPS shipping app and UPS provides own support? End user or organization support desk/IT guy?
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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Expert
Branimir Valentic
May 09, 2017
Answer:
That depends what kind agreement you have with third party (if you have one). If it's an IT issue I would rather let support guys report issues. If you have an ITSM tool - even more important to have it in scope of the support desk.
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May 08, 2017
May 08, 2017
May 08, 2017