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Issue reporting to third party

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Guest user Created:   May 09, 2017 Last commented:   May 09, 2017

Issue reporting to third party

I would like to know who is responsible for issues reporting if the organization uses an external application for example UPS shipping app and UPS provides own support? End user or organization support desk/IT guy?
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Branimir Valentic May 09, 2017

Answer:
That depends what kind agreement you have with third party (if you have one). If it's an IT issue I would rather let support guys report issues. If you have an ITSM tool - even more important to have it in scope of the support desk.
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May 08, 2017

May 08, 2017

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