Event Management

Answer:
While implementing Event Management you have to be aware of the following:
1. Event Management process efficiency depends on the tools you have. Some devices have
monitoring tools built in, and for some, you'll need to implement additional tool(s)
2. Event Management process does not involve many people (unless you are a huge organization).
But, you need to clearly define the role(s) (most probably one person responsible for the process) and related responsibilities. Maybe, in large organizations – you'll have several people, but mainly you need to make an interface to the Incident Management process and most of the activities will take place in the scope of that process.

Here are the articles that can help:
-ITIL Event Management – Entry point of Service Operation https://advisera.com/20000academy/blog/2015/03/10/itil-event-management-entry-point-of-service-operation/
-Eve nts – a flood or mountain creek https://advisera.com/20000academy/blog/2013/07/02/events-flood-mountain-creek/