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Incident vs. Event management

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Guest user Created:   Feb 21, 2017 Last commented:   Feb 21, 2017

Incident vs. Event management

And Difference between Event and Incident management.
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Feb 21, 2017

Answer:
Difference can be seen from definitions:
Incident:
" An unplanned interruption to an IT service or reduction in the quality of an IT service."
Event
" A change of state that has significance for the management of an IT service or other configuration item. "

Meaning, in case of event - everything is OK, still didn't happen some kind of error in the service. Something just changed, e.g. mail arrived at destination, batch job completed, door opened. Further on, event can detect malfunctioning, e.g. port on the router is down. Then it triggers incident. So, event can be used for information or to trigger incidents.

Read more about incidents and events in following articles:
"ITIL Incident Management" https://advisera.com/20000academy/knowledgebase/itil/-incident-management/
"ITIL Incident Management benefits – Simple explanation for your top management" https://advisera.com/20000academy/blog/2015/11/24/itil-incident-management-benefits-simple-explanation-for-your-top-management/
"ITIL Event Management – Entry point of Service Operation" https://advisera.com/20000academy/blog/2015/03/10/itil-event-management-entry-point-of-service-operation/
"Events – a flood or mountain creek" https://advisera.com/20000academy/blog/2013/07/02/events-flood-mountain-creek/
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Feb 21, 2017

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