Guest user Created: Apr 30, 2019 Last commented: Apr 30, 2019

Emergency change

ITIL & ISO 20000

Do you have any procedures about Emergency Changes? I mean, some document describes about criteria’s how to identify Emergency Changes. And life cycle of such a change.

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Branimir Valentic Apr 30, 2019

Answer:
Emergency changes are specific to the organization and need to be defined on case-by-case basis. Meaning, they depend on the organization, services, processes in place, roles and responsibilities, etc. Therefore, it's not realistic to have common procedure for all possible cases.
However, what we have in our toolkit is definition of Emergency Change authority and respective roles (e.g. ECAB and its members).
Also, following article can provide you more information „How to manage Emergency Changes as part of ITIL Change Management“ https://advisera.com/20000academy/blog/2016/01/19/how-to-manage-emergency-changes-as-part-of-itil-change-management/

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Apr 30, 2019

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