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CAB and ECAB members
Is it ok, if the same set of advisory members approve both emergency and normal change?
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Branimir Valentic
Aug 11, 2017
Answer:
Generally, you can do that, but practically - it's not approach I'd advise. Namely, ECAB needs rush action, quick decision and does not have time to wait for (usually - regular) meeting, long discussions (which usually happens when you have too big group of people), brainstorming, testing result analysis...etc.
Most of the activities are, in some form, typical for CAB (Change Advisory Board - i.e. authorizing body for normal changes). ECAB needs different approach so therefore I think you need different approach.
These articles can help you:
"How to manage Emergency Changes as part of ITIL Change Management" https://advisera.com/20000academy/blog/2016/01/19/how-to-manage-emergency-changes-as-part-of-itil-change-management/
"Change Advisory Board in ITIL – advise, approve or what?" https://advisera.com/20000academy/knowledgebase/change-advisory-board-itil-advise-approve/
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Aug 11, 2017
Aug 11, 2017
Aug 11, 2017