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CAB and ECAB members

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Guest user Created:   Aug 11, 2017 Last commented:   Aug 11, 2017

CAB and ECAB members

Is it ok, if the same set of advisory members approve both emergency and normal change?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Aug 11, 2017

Answer:
Generally, you can do that, but practically - it's not approach I'd advise. Namely, ECAB needs rush action, quick decision and does not have time to wait for (usually - regular) meeting, long discussions (which usually happens when you have too big group of people), brainstorming, testing result analysis...etc.
Most of the activities are, in some form, typical for CAB (Change Advisory Board - i.e. authorizing body for normal changes). ECAB needs different approach so therefore I think you need different approach.

These articles can help you:
"How to manage Emergency Changes as part of ITIL Change Management" https://advisera.com/20000academy/blog/2016/01/19/how-to-manage-emergency-changes-as-part-of-itil-change-management/
"Change Advisory Board in ITIL – advise, approve or what?" https://advisera.com/20000academy/knowledgebase/change-advisory-board-itil-advise-approve/

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Aug 11, 2017

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