Guest user Created: Jun 16, 2017 Last commented: Jun 16, 2017

Emergency release

ITIL & ISO 20000

Is emergency release process exactly the same as emergency change?

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Branimir Valentic Jun 16, 2017

Answer:
Change Management is (as it's name implies) - only a management process. It doesn't implement anything (physically). Namely, Change Management uses Release and Deployment Management process to implement changes.
That's, also, true for Emergency Changes. So, Emergency releases are related to Emergency changes (rather than to declare the as being the same thing).

This article explains Emergency Changes: "How to manage Emergency Changes as part of ITIL Change Management"

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Jun 15, 2017

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