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What is the copyright notice that is prohibited from being deleted?
What is a backout procedure?
In the case of a University what are the benefits of implementating ITIL, and could you provide me with some implementation model and what processes to implement?
Initially I had proposed to start with 2 processes. Service Design (Catalog and Service Levels), and Service Operation (Incident and Problem Management)
We will be designing our IM structure and processes over the coming weeks/months, and was wondering if this should be represented within the service portfolio as an item in design/build? Or is it not a service as such so should be managedand communicated somewhere else?
I was wondering if you guys have some sort of compliance checklist for all the itil 2011 processes in a form of a table for example.
Basically is similar to what you have in the link below but in a document.
https://advisera.com/20000academy/itil-iso-20000-tools/itil-gap-analysis-tool/
Wanted to do career as an IT auditor. need your guidance over certification types and their wattage for securing the jobs as well as career grow as an IT auditor.
Can you tell me the differences between the Event, incident, and problem management? Also what is the Role of Services desk and infrastructure operation center and what is the difference between them?
Hello, I'm a professional ITIL instructor and I am delivering an ITIL 4 Foundation course for a client that is pursuing ISO 20000 certification. I want to make sure that I emphasize the processes aligned with ISO 20000 2018.