Guest user Created: Apr 01, 2020 Last commented: Apr 02, 2020

Standard changes under ITIL

ITIL & ISO 20000

Re. Standard Changes or pre-authorized - What does ITIL recommend as the standard for how many attempts a change must be implemented successfully before it can be considered being a STANDARD change, please?

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Branimir Valentic Apr 02, 2020

Acctually, ITIL defines standard changes as low cost - low risk changes. So, for example, if you have routine software update (usually low cost / low risk task) - you need to define roles and responsibilities, flow of activities but you don't need to approach it like you described (many successfull updates and than it's - standard change).

Here is more about standard changes "Tips and tricks for using the ITIL standard change mechanism" https://advisera.com/20000academy/blog/2017/06/27/tips-and-tricks-for-using-the-itil-standard-change-mechanism/

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Apr 01, 2020

Apr 02, 2020

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