ISO 20000 vs ITIL
We are ISO20000 certified for the last 3 years and suddenly our management thought of building the ITSM based on ITIL. I would like to know if this has an impact on the ISO20000 certification.
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ITIL and ISO 20000 complement each other. So, if you have ISO 20000, there is no problem if you start implementing ITIL. Quite contrary, during ISO 20000 implementation you already implemented a lot of processes and related activities that are recommended by ITIL.
This free whitepaper can help you: „ITIL vs. ISO/IEC 20000: Similarities and Differences & Process Mapping“https://info.advisera.com/20000academy/free-download/itil-vs-iso-iec-20000-similarities-and-differences-process-mapping
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Apr 16, 2020