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ITIL vs ISO 20000

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Guest user Created:   Apr 01, 2020 Last commented:   Apr 02, 2020

ITIL vs ISO 20000

I am new to ITSM and service desk. What is the difference between ITIL and ISO 20000. IF you are an ITIL expert, does it mean you qualify for ISO 20000 Certification?

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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Apr 02, 2020

ITIL Expert is highest personal certification (according to the, previous, v3). ISO 20000 is international standard for IT Service Management aimed for the organizations (although, individuals can be also educated and certified in ISO 20000). So, if you are an ITIL Expert, that doesn't mean your organization is ready to be ISO 20000 certified. But, being ITIL Expert can help a lot if you are implementing ISO 20000.

This article can help you clarify differences (and similarities) between ITIL and ISO 20000 " ITIL vs. ISO/IEC 20000: Similarities and Differences & Process Mapping" https://info.advisera.com/20000academy/free-download/itil-vs-iso-iec-20000-similarities-and-differences-process-mapping

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Apr 01, 2020

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