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ITIL & ISO 20000 - Expert Advice Community



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  • ISO 20000-1 Tailor | Waiver

    Does the ISO 15288:2015 scope statement provide tailor/waiver flexibility for ISO 20000-1 certification | gap analysis process and artifact development. 

    I may assume there could be an audit requirement for process artifact (s) when a contract does not require that specific deliverable. The contract organization has mandatory guidelines for their systems, tools, staffing, certifications and what the contractor is required to develop and deliver. Thus, tailor |waiver?

  • ITIL & ISO 20000 Implementation Steps

    What are the steps for implementing ITIL?

  • ITIL & ISO 20000 Implementation

    How to start, What would be the implementation plan, how to manage this project? Where to start, I am a new in this area and want to start my own ITIL consultancy firm

  • Implementing ITIL in SME

    How to start the implementation of Itil in a SME?

  • Processes and assurance in ISO 20000 and ITIL

    I wish to know how the processes and assurance in iso20000 and ITIL fit together to deliver quality service in the digital economy

  • SLA in ISO

    What is SLA in Iso??

  • ITIL drawbacks and how to manage them

    Hello i just want to know the drawback of ITIL and how to manage it .

  • Preventive measures and Incident report

    Need to understand the following - Incident Report, Machines for preventive measure, Preventive maintenance record

  • Configuration management process

    hi, in our project we do not have CMDB thus we do not have configuration management process. my understanding that this process can be excluded during the ISO 20000 implementation / audit. and this can be mentioned the scope statement / SOW. no need to do any training / awareness for the team with regards the configuration management process. so will not be able to fulfill the requirements of ISO20000 with regards this process but this will not affect our certification. am I right?

  • ISO 20000 vs ITIL

    We are ISO20000 certified for the last 3 years and suddenly our management thought of building the ITSM based on ITIL. I would like to know if this has an impact on the ISO20000 certification.

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