ISO 20000 implementation benefits

Usually, implementing anything without control lead, sooner or later, into waste of time and money.

IT projects (including ITIL/ISO 20000 implementation) usually require interfacing between systems (i.e. technological solution, as a basis for IT services), processes, roles, etc. Without a decent plan and management, implemented solutions will run in isolation without expected benefits. Additionally, maintenance will be complex, data will be duplicated, processes will be chaotic…

Here are few articles that can give you more information:

Ready, steady… go – Starting ITIL implementation https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/

ITIL and ISO 20000 – What does Project Management have to do with it? https://advisera.com/20000academy/blog/2015/03/31/itil-and-iso-20000-what-does-project-management-have-to-do-with-it/

How to use ITIL to avoid 50% of IT project failures https://advisera.com/20000academy/blog/2015/05/12/how-to-use-itil-to-avoid-50-of-it-project-failures/