ITIL & ISO 20000 - Expert Advice Community



Create New Topic As guest or Sign in

HTML tags are not allowed

Assign topic to the user

  • ISO 20000-1:2018 certification schedule

    I have a question for you, my project is to get certified in ISO 20000: 2011 started in May of last year, and I have the document review (phase 1 of the certification) on April 22. However, I know that in September 2018 the new version "2018" came out. Will I have a problem if I am looking for the certification in the 2011 version? What do you think?
  • ISO 27001 and ITIL

    I am looking for a data security standard for our company to improve customer satisfaction. please help me to clear differences between ITIL V4 and ISO 27001 Standard.which one is the best for Information Security in my company.
  • Event Management

    I have some doubts with the Event Management process when defining the procedures . _. how could this be done at the time of its implementation.
  • ISO 27001 controls and ISO 20000

    ISO 27001 has 114 controls and in ISO 20000 how do I determine this?
  • Internal Auditor

    1. Would Just like to have an advise on ISO 20000 internal auditor courses of how useful they are?
  • Change authority

    Can you please explain me the actual difference between a Change control Board and a Change advisory Board
  • Change priority

    We had a change in the environment which was planned off hours. After the change the router was rebooted and did not come back online. We had a tech drive into the site to reboot the router, this was all done within the change window and outside production (no operational impact) hours. The client insists for a priority 2, does it qualify for a priority 2 if issue is rectified without production impact?
  • ISO 20000:2011 -> ISO 20000:2018 transition

    I am doing research on how to help my organization transfer from ISO/IEC 20000:2011 to 2018 version. Do you have any expert advice to give me? What is important to keep in mind in order to pass the audit? Any information would be highly appreciated.
  • Strategy Management

    We are heavily invested in ITSM and have a good focus on Service Operation. Want to focus more and enhance our Service strategy. We have a good process for onboarding services, regular cadence for service reviews that includes EA review, SLAs and metrics, roadmap, etc. I am looking for what we should do to elevate Service Strategy.
  • I received following question:

    Do you know if there are specific measurements on Virtual Service Desk?
Page 8 of 24 pages