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Service Owner

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Guest user Created:   May 13, 2019 Last commented:   May 13, 2019

Service Owner

The Service Owner which is stated in the Service Catalogue is the IT area that provides support for the mentioned service?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic May 13, 2019

Answer:
Service owner is someone accountable for the service throughout it's lifecycle. That includes defining requirements with the customer (together with Business Relationship Manager), design and transition inside the organization as well as maintenance and improvement.

These articles can help you further:
"Service Catalogue – Defining the service" https://advisera.com/20000academy/blog/2014/03/11/service-catalogue-defining-service/
"Service Catalogue – a window to the world" https://advisera.com/20000academy/blog/2013/03/19/service-catalogue-window-world/
Also, there is free webinar on this topic as well: "ITIL Service Catalogue from scratch " https://advisera.com/20000academy/webinar/itil-service-catalogue-from-scratch-free-webinar/
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May 13, 2019

May 13, 2019

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