The Service Owner which is stated in the Service Catalogue is the IT area that provides support for the mentioned service?
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
May 13, 2019
Answer:
Service owner is someone accountable for the service throughout it's lifecycle. That includes defining requirements with the customer (together with Business Relationship Manager), design and transition inside the organization as well as maintenance and improvement.
These articles can help you further:
"Service Catalogue – Defining the service" https://advisera.com/20000academy/blog/2014/03/11/service-catalogue-defining-service/
"Service Catalogue – a window to the world" https://advisera.com/20000academy/blog/2013/03/19/service-catalogue-window-world/
Also, there is free webinar on this topic as well: "ITIL Service Catalogue from scratch " https://advisera.com/20000academy/webinar/itil-service-catalogue-from-scratch-free-webinar/
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May 13, 2019
May 13, 2019
May 13, 2019