ITIl and ISO 20000
Assign topic to the user
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Answer:
ITIL and ISO 20000 overlap quite a lot. Usage of ITIL processes for ISO 20000 implementation depends also on the detail of the implementation. Ownership of the processes depends on how many employees your ITSM organization have. Ideally, every process would have different owner. But, process owners can be combined.
Here are more details:
ITIL and ISO 20000: A Comparison https://advisera.com/20000academy/knowledgebase/itil-iso-20000-comparison/
Defining roles and responsibilities for ISO 20000-based IT Service Management https://advisera.com/20000academy/blog/2017/10/18/defining-roles-and-responsibilities-for-iso-20000-based-it-service-management/
What ITIL roles can be combined in one person? https://advisera.com/20000academy/knowledgebase/itil-roles-can-combined-one-person/
Comment as guest or Sign in
Jul 20, 2019