Get a 20% discount on the first year of the Company Training Academy annual plan.
Limited-time offer – ends April 24, 2025
Use promo code:
CTA20

ITIL & ISO 20000 - Expert Advice Community

Home / ITIL & ISO 20000

Discussions

Top Contributors

Expert

Rhand Leal

4151
Discussions
Expert

Carlos Pereira da Cruz

1915
Discussions
Expert

Dejan Kosutic

365
Discussions

Most Popular Tags

Product: Conformio Product: ISO 27001 Documentation Toolkit Product: ISO 13485 & MDR Integrated Documentation Toolkit ISO 27001 Product: ISO 27001 & ISO 22301 Premium Documentation Toolkit ISO 9001 Risk Assessment Product: ISO 13485 Documentation Toolkit ISMS Internal Audit register of requirements Product: ISO 27001 & ISO 27017 & ISO 27018 Cloud Documentation Toolkit Product: ISO 27001/Risk Assessment Table ISO 9001:2015 ISO27001
Select
CREATE NEW TOPIC +
Guest

Guest

Create New Topic As guest or Sign in

HTML tags are not allowed

Select

Assign topic to the user

  • List of documents - ISO 20000

    So when reviewing the checklist, I wanted to know what would i be referencing the ISO 20000 clause to? or what does that side mean?

  • Service Desk - RACI matrix

    Service Desk Manager - How to work with a RACI model for this job

  • Definición de OLA

    Requerimos realizar la deficion de OLAS , no hemos documentado un OLA anteriormente, razón por la que desconocemos el procedimiento correcto. Me gustaría saber como se implementa un OLA donde el servicio depende de un proyecto y un cronograma.

  • ISO 20000 and Demand Management/Service Portfolio Management

    Hello, I'm in the process of developing a Demand Mgt, and Service Portfolio Mgt. I've looked at the samples of the documentation you have on your website, and i couldn't find a process for it, like change, and incident for example. We are preparing for the new ISO 20000-1:2017.

  • ITIL certification

    Our company is certified to ISO, but needs to show how this certification conforms to ITIL requirements, and where there are gaps. We were interested in ITIL certification, but as I understand there is no formal ITIL certification in North America, and our ISO certificate is the best evidence of conformance

  • Servicios y alcance de la ISO 20000

    1.- Recomendaciones para establecer el alcance de los servicios TI que serán certificados.

  • ISO 20000 Design and transition of new or changed services

    How to document and show evidence of new or modified services for existing services? Let me explain, we have only one service: "Desktop Service", the service itself exist before we began using ITIL, so, never was necessary to design it. We have a lot of process working, but, in terms of an audit process, how to evidence the "design" of the service?.

  • ISO 20000 implementation

    I need to drive an assessment of IT processes in one of our customers IT area, define As-IS, diagnose, define TO-BE, implementation road-map and finally support them in getting ISO 20000 certification. How can your toolkits help me?

  • ITIL and ISO 20000

    I was looking for a good map (matrix) showing the relationship of ISO 20000-1 clauses and requirements to ITIL v3 (2011). If you have one, is it available for public release or sale? Thanks.

  • Incident and workaround

    During the investigation of a complex Incident which affected a number of users,
Page 12 of 24 pages