Looking for practical examples of what to look for when carrying out an internal audit?
Major Incident questions
I am looking for question that need to be asked when there is a Major Incident. I need a specific question on how to drill down the incident to fix it ASAP
Configuration Item
what is a configuration item?
Financial Management
What are two systems used to manage financial management processes and what resources are required for those system?
ITSM Implementation
How do I begin implementation. What sort of training? Whats the required documentation and how can I pass the ISO Audit
Defects, problems and incidents
can defect leads to problems or is it only incident that leads to problem in early life support
Major Incident Management process
We have a MIM process, but it winds up having 30 people on the conference bridge with many conversations and makes it very difficult to document what is happening. Also on the call are mainly upper level IT Management that just sits on the call wanting to know what's going on. It's very efficient and time consuming. Any recommendations would be grateful.
Documentation
"I had a question, regarding the Document Control I have just been involved with the ISO team as a document custodian. I was wanting to understand what all needs to be in the document control section, like the Document owner / Document Author etc"
Problem Management KPI's
Do you have information regarding ITIL problem management KPI? Let's say - how to measure the problems monthly