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Internal audit findings

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Guest user Created:   Jan 10, 2018 Last commented:   Jan 10, 2018

Internal audit findings

Looking for practical examples of what to look for when carrying out an internal audit?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Jan 10, 2018

Answer:
ISO 20000 contains many required records ,documents or other information. So, it's hard to generalize. In e.g. Incident Management or Change Management processes - you will look for tickets related to incidents i.e. changes. Same for Problem Management. Availability or Capacity Management will require measurements - so you'll look for measurement files.
Further on, Configuration Management requires CMDB. So, you need to check whether it exists, in which form, does it fulfill standard's requirements...etc. CIs need to have recorded incidents and changes...so, these are all items you need to check.

Also, see these articles to learn more:
"ISO 20000 internal audit – What is it and why is it important?" https://advisera.com/20000academy/blog/2016/06/07/iso-20000-internal-audit-what-is-it-and-why-is-it-important/
"What is the purpose of the internal audit report in ISO 20000?" https://advisera.com/20000academy/blog/2017/03/07/what-is-the-purpose-of-the-internal-audit-report-in-iso-20000/
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Jan 10, 2018

Jan 10, 2018

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